1 reviews | Active since Dec 2014
Incorrect Billing
Good day<br> <br> Rashieda and Glynn Jacobs, I phoned your accounts department and they told me I owe/defaulted my account for February and you guys credited it. That's why I didn't want you guys to credit my Vodacom Account and credit my Bank Account<br> <br> Now, The is total amount R1403.30 and I have never ever paid my Vodacom account over and above R1000.00 ever and never defaulted.<br> <br> Last month you credited my account R902.49 and credit my bank account R1122.47<br> <br> For the past weeks I was getting SMS's that I owe R747.47 which I DON'T know what for? Please explain!!! <br> If my last month account was R747.47 and I was credited R902.49 it shows there is some wrong with your billing because the difference is R155.02. Please explain !!!<br> <br> Because my account this month supposed to be R655.83 not R1403.30!!<br> <br> I never had a problems with my account till I discovered that the was a ********** cell number under my account and Vodacom had to refund me. KNOW I had to *** out R747.47 plus R655.83 that sum up to R1403.30?????<br> <br> PLEASE liaison with your account dept and come back to me with a resolved matter!!<br>
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
