MM
Michael M

1 reviews | Active since Dec 2014

18 Mar 2015, 10:20

Incorrect Billing

Good day<br> <br> Rashieda and Glynn Jacobs, I phoned your accounts department and they told me I owe/defaulted my account for February and you guys credited it. That's why I didn't want you guys to credit my Vodacom Account and credit my Bank Account<br> <br> Now, The is total amount R1403.30 and I have never ever paid my Vodacom account over and above R1000.00 ever and never defaulted.<br> <br> Last month you credited my account R902.49 and credit my bank account R1122.47<br> <br> For the past weeks I was getting SMS's that I owe R747.47 which I DON'T know what for? Please explain!!! <br> If my last month account was R747.47 and I was credited R902.49 it shows there is some wrong with your billing because the difference is R155.02. Please explain !!!<br> <br> Because my account this month supposed to be R655.83 not R1403.30!!<br> <br> I never had a problems with my account till I discovered that the was a ********** cell number under my account and Vodacom had to refund me. KNOW I had to *** out R747.47 plus R655.83 that sum up to R1403.30?????<br> <br> PLEASE liaison with your account dept and come back to me with a resolved matter!!<br>

0
Replies (1)
Vodacom
Vodacom's reply18 Mar 2015, 10:55
Official
Hello Kgoskgos,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites