FE
Francois E
1 reviews | Active since Nov 2016
06 Sept 2026, 08:28
Incorrect billing
Billing the incorrect amount, now my account is in arrears and I will lose a week's use of my phone, this isn't even my fault and I will be punished by vodacom and will have to pay twice the payment next month for a fault that lies with vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Sept 2026, 12:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Sept 2026, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FE
Francois E's updateReviewer Update
07 Sept 2026, 17:47Still waiting for the call
FE
Francois E's update07 Sept 2026, 17:47
Reviewer Update
Still waiting for the call