AM
Annelize M
1 reviews | Active since Jan 2016
07 Jan 2022, 15:42
Incorrect billing
I have been struggling for a long time now with vodacom and incorrect billing. I am being charged for promotional data which should be free. The consultant I spoke to said that she won't log a dispute without checking all my numbers. I want my account credited with emmediate effect or I will insist on my contracts being canceled with further payment. This service is unacceptable and I now have no patience with vodacom.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2022, 15:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2022, 15:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Annelize M's updateReviewer Update
02 Feb 2022, 10:03I have recieved no feedback from vodacom meaning no phone call. The agent I spoke to told me that promotional data is now being charged onto my account because it is no longer promotional. The invoices send to me shows that I have been charger for it. I am very unsatisfied let the relevant people call me because I want cancel all my upcoming upgrades with immediate effect I am done struggling with vodacom and the incompetenc of your agents at customer service😡😡
AM
Annelize M's update02 Feb 2022, 10:03
Reviewer Update
I have recieved no feedback from vodacom meaning no phone call. The agent I spoke to told me that promotional data is now being charged onto my account because it is no longer promotional. The invoices send to me shows that I have been charger for it. I am very unsatisfied let the relevant people call me because I want cancel all my upcoming upgrades with immediate effect I am done struggling with vodacom and the incompetenc of your agents at customer service😡😡