Incorrect billing

Good day all

I once wrote to you about Vodacom who continued to bill my account though the account was paid up in November 2019. I was sent back and forth by Vodacom consultants for almost 5 months before my matter could be resolved. I received endless calls after l reported the matter to you and everybody l was communicating with at Vodacom assured me that the matter was resolved. I made it clear to Vodacom that after the matter was resolved they must delete my contact details from their data base as l don't ever want to hear from them due to their poor service. To my surprise yesterday l received another statement indicating that l'm still owing Vodacom yet l was promised the matter was resolved and they even sent me the statement in May 2020 with the balance of R0.00 for both numbers as a proof. When l queried what was the bill all about, no one could give me a straight answer instead they took me back to the entire process again from the beginning such as if l must indicate if l want to keep their contract number as prepared and if l don't want to use it anymore l must contact their cancelation department. I've done all of this previously. l must say it's so frustrating and annoying to repeat yourself all over again and especially in this case because it's over a period of 7 months trying to resolve the same thing. My Question is, is this how Vodacom rob our people especially those who can't speak for themselves since they are also quick in threatening to hand over your account? And of course most customers l'm sure they end up paying for the service they are no longer using since they are scared to be blacklisted. This matter needs urgent attention to save a lot of customers from being ****** by Vodacom. Below is the email Vodacom sent to me in May 2020 assuring me that both numbers were cancelled. Unfortunately l am unable to attach their statement with R0.00 balance. However, the below will give you an idea of what kind of a company l'm dealing with:

Good day.

We acknowledge receipt of your email.

We have attempted to reach on *** to no avail.

Kindly find attached herewith proofs of both contract cancellations as well as a copy of your Vodacom account statement for the past few months, delineating all the charges and a credit refund note of R239.99

credited to your account in 2020/05/21 for this late cancellation.

Lastly, in regard to your SR number ***, we have also included a proof for the cancellation of your contract which will be effective from May 31, 2020.

Hope that the above suffice to clarify your query.