KN
Kumaren N
1 reviews | Active since Dec 2024
01 Feb 2025, 11:20
Incorrect Billing
Good day, Vodacom had to bill me for R449. But debited me for R916. When I call through the customer service line I get. A bot that cuts my call as I'm not calling from a number on my account. I have both sims cards in my routers. I can't call from those numbers. Please rectify my billing and refund the difference. Regards Kumaren
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Vodacom's replyOfficial
01 Feb 2025, 15:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2025, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team