Incorrect Billing

I’ve had the worst experience from Vodacom. They seem to not adhere to their contract amount with customers being billed incorrectly constantly. I’ve been experiencing this since November 2025 with every month being a surprise debit order amount. Their sales agents lie and allocate additional services to your account dispute being told no. When you escalate and ask for a recording of your call it is never sent to you. There is no explanation as to why your billing is incorrect and there is no care to resolve. I have to take hours of my time to sit on a call and be put on hold while they scramble with their agents that aren’t able to help. I will be laying a formal complaint with ICASA. Their complaints email address is also out of service.