NH
Nadia H
1 reviews | Active since Aug 2016
01 Jun 2022, 16:08
incorrect billing
Called several times to get Vodacom to bill me correctly. Been sent from pillar to post. consultants dispute what it on the website and contract was agreed to telephonically so there should be the voice recording. The deal is R149 and this is inclusive of VAT. How do the consultants not know what is happening and why is is difficult to calculate 149 + 9.99? Please bill me correctly and refund the error
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Vodacom's replyOfficial
02 Jun 2022, 07:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2022, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team