TK
Thobeka K

1 reviews | Active since Aug 2018

30 Sept 2024, 08:39

Incorrect billing

I have a Vodacom Fibre at home which I was paying R599 for but to my surprise in July they debited R829 I then called their customer care line to find out and I was told that they no longer have the whatsoever teriff plan that I chose before so they have moved me into the new and expensive one however I asked the lady to help me downgrade a bit and we agreed that I'm gonna take the R629 one but to my surprise in August they still debited R829 and today still I see that they just debited R829,, I just want my money back into my account that's all,, all these extra R200 that they keep on taking in the past few months.

0
Replies (1)
Vodacom
Vodacom's reply30 Sept 2024, 09:57
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team