TK
Thobeka K
1 reviews | Active since Aug 2018
30 Sept 2024, 08:39
Incorrect billing
I have a Vodacom Fibre at home which I was paying R599 for but to my surprise in July they debited R829 I then called their customer care line to find out and I was told that they no longer have the whatsoever teriff plan that I chose before so they have moved me into the new and expensive one however I asked the lady to help me downgrade a bit and we agreed that I'm gonna take the R629 one but to my surprise in August they still debited R829 and today still I see that they just debited R829,, I just want my money back into my account that's all,, all these extra R200 that they keep on taking in the past few months.
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Replies (1)Vodacom's replyOfficial
30 Sept 2024, 09:57 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2024, 09:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
