KM
Khosi M
1 reviews | Active since Dec 2010
27 Jan 2021, 21:36
INCORRECT BILLING!!!
I upgraded my contract last year November, took the same package but I have been charged R795 because I was upgraded to an open line without my concent. Called them before the D/O went off and they downgraded/migrated my package to the original one. This was not my fault that they made an error on the contract. I cannot pay almost R900 for an error caused by Vodacom!!!
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Vodacom's replyOfficial
28 Jan 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Khosi M's updateReviewer Update
25 Mar 2021, 08:50Please refer to my complaint. I contacted Vodacom within 3 months and I was advised that this was resolved. What was resolved if I am still on the same package that I do not want. Can this be resolved before end of business today!!!!!
KM
Khosi M's update25 Mar 2021, 08:50
Reviewer Update
Please refer to my complaint. I contacted Vodacom within 3 months and I was advised that this was resolved. What was resolved if I am still on the same package that I do not want. Can this be resolved before end of business today!!!!!