Incorrect billing

Last month, I visited a Vodacom store to inquire about obtaining a contract. However, I was informed that I could not proceed because of some issues with my account. The consultant advised that I contact the finance department to have these issues addressed, particularly as my account had been suspended due to inactivity, despite receiving R0 balance statements over the past year. I followed the consultant's advice and called the finance department, who confirmed the suspension was resolved.

However, the item I was interested in was out of stock, and I decided not to proceed with any purchase at that time.

This month, I received a statement indicating that I owe Vodacom R747 for an unknown charge. When I visited one of the Vodacom branches to inquire, I was provided with a statement showing charges for a SIM card I no longer have and a device I fully paid for. Additionally, I was told that my contract would only end in June 2025, but this was never communicated to me before.

If I owed Vodacom money, why was I not informed earlier? Why was my account not debited to reflect any outstanding balance? Instead, I feel like I am being bounced from one department to another without any resolution to my questions.

This lack of communication and transparency is frustrating, and I would appreciate an urgent investigation into these issues. I would like an explanation of the R747 charge. I also request that the incorrect charges for the SIM card and device be corrected immediately.