DS
Daryn S
1 reviews | Active since Feb 2020
02 Jul 2020, 07:51
Incorrect Billing
Dear Vodacom, I cannot bear to start this process over! My billing is now incorrect!!! After doing a telephonic contract Vodacom downgraded my contract. It then took three months to rectify.
Now the incorrect billing has been app****. If my previous struggles are anything to go buy I refuse to even phone phone them again and be led from pillar to post. I don't have the time to start this process over again.
Please have your agent contact me once this is corrected.
I am being charged R435.99 I should only be paying R299
Please FIX this ASAP and advise. Thank you
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
02 Jul 2020, 08:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2020, 08:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team