Incorrect Billing

On 15 November 2022, Vodacom debited R1,752.81 instead of R599.00 from my account. I contacted vodacom on 16 November 2022 to query the amount. I was informed that I was billed for 2 lines and the old line was not cancelled. Peter Ganca sent an email stating that my vodacom account will be credited. I contacted vodacom again and I spoke to the supervisor Xoli, I informed her that I want the money refunded to my personal account not my vodacom account. Today I spoke to Andrea, very rude. On the background, I heard her saying that, I did not want to understand and I am adamant. Further, they were laughing on the background. I've never felt so angry that vodacom agents are not sympathizing with their clients plus the supervisor is not repremanding the behaviour. Vodacom is at fault and quick to take money from their clients without performing due diligence. A bunch of *********** employees!