Incorrect Billing 2nd month in a row!

<p>Dear Vodacom,</p> <p> </p> <p>Please can someone assist me regarding my numerous calls to your call center (reference number 1- ********** ********** and 1- ********** ********** )</p> <p> </p> <p>1stly I have been billed incorrectly for the amount of R346.99 (which after speaking with the call Centre agent for the second time advised that they can’t see this on their system).</p> <p> </p> <p>Secondly my account was debited for the amount of R346.99 (again called the call centre and was advised that a refund would take place and a consultant would contact me within 48 hours – no call received). After a few days called to find out progress and I was advised that 99 was credited to me. After disputing the amount and the fact that it wasn’t credited to me, the matter was escalated Noluthando of the “Solutions Department” who also could not find on her system the amount as stipulated above. After advising her that I have proof of my account being debited by Vodacom together with the Vodacom invoices, I was put on hold for quite some time, thereafter was advised that one system is showing R346.99 and the other is showing R86.00. I was advised that my account would be credited and someone would call me within 48 hours (still awaiting these calls).</p> <p> </p> <p>You would note that my current contract with Vodacom is a uFlexi chose 150, wherein I pay R149.00 monthly, I have never contracted to any subscriptions (as related on the invoices), and authorization was only ever given to debit the said amount of R149.00 monthly.</p> <p> </p> <p>Again this month I have been billed incorrectly together with my R149.00 (incl VAT) an amount of R86.84 (excl VAT) and I am assuming that my account will be debited once again, clearly this is an error on Vodacom’s end and I would appreciate if someone would contact me urgently on the details provided in my email, to apologize firstly and advise me on what Vodacom is going to do about this.</p> <p> </p> <p>As this is ******* firstly and secondly it cannot keep happening and no recourse available from Vodacom.</p> <p> </p> <p>Please may I have a response as soon as possible!</p>