Incorrect Billing

This is the worst service I have ever received from a company. When I signed up in May for FTTH, I was promised two months free subscription. (Proof is available). To date, I have not been credited for these two months. I had phoned the Fibre Call Centre and was informed that they could not do anything about it as the fault is from the store. I then contacted the store who referred me back to the Call Centre. This blame game continued for a while until I decided to take the complaint up with Vodacom on Twitter but nothing fruitful has taken place there too.

To make matters worse, I was billed double the usual amount for December 2020. I am extremely frustrated with this terrible service and I am completely dissatisfied.