LB
Lisa B
1 reviews | Active since Nov 2022
12 Dec 2022, 10:15
Incorrect billing
This review follows a previous review I wrote about Vodacom. Thank you for crediting my account for incorrect data billing on the 5th of November. Yet, when I opened my invoice for December the data is still being charged for! How is it possible for Vodacom to credit it the one month and then charge customers for it again the next month. My data is suppose to be FREE for 30 MONTHS.
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Vodacom's replyOfficial
12 Dec 2022, 12:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2022, 12:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team