YP
Yaseen P
1 reviews | Active since Apr 2019
05 Jul 2019, 19:53
Incorrect billing
Billing query I've been checking my balances as I have numerous contracts with vodacom, when I add them up it equals to R4147 yet my outstanding balance says R4800, I need to know how this is possible?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Jul 2019, 10:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply06 Jul 2019, 10:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
YP
Yaseen P's updateReviewer Update
09 Jul 2019, 11:07Still no feedback from vodacom
YP
Yaseen P's update09 Jul 2019, 11:07
Reviewer Update
Still no feedback from vodacom
YP
Yaseen P's updateReviewer Update
09 Jul 2019, 18:25When will I be contacted it's been a few days already, please call me on the number I provided
YP
Yaseen P's update09 Jul 2019, 18:25
Reviewer Update
When will I be contacted it's been a few days already, please call me on the number I provided
Vodacom's replyOfficial
25 Jul 2019, 18:40Dear Customer
We tried calling back after our interaction telephonically was disconnected however attempts to reach you were unsuccessful.
Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
We tried calling back after our interaction telephonically was disconnected however attempts to reach you were unsuccessful.
Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Vodacom's reply25 Jul 2019, 18:40
Official
Dear Customer
We tried calling back after our interaction telephonically was disconnected however attempts to reach you were unsuccessful.
Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
We tried calling back after our interaction telephonically was disconnected however attempts to reach you were unsuccessful.
Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.