NZ
Nelisiwe Z
1 reviews | Active since Oct 2017
28 Mar 2019, 16:29
Incorrect billing
Since January 2019 I have been incorrectly billed when I call your call center your agents are extremely rude, and cannot explain why I've been billed an amount I did agree to, can someone call me urgently I want this sorted out now
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Mar 2019, 16:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2019, 16:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Mar 2019, 19:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2019, 19:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
NZ
Nelisiwe Z's updateReviewer Update
09 Apr 2019, 06:35Just received my statement, again incorrect billing after I spoke to Fergia and went through each billing on my device again vodacom is billing incorrectly. Contact me urgently and I want this corrected before debit order
NZ
Nelisiwe Z's update09 Apr 2019, 06:35
Reviewer Update
Just received my statement, again incorrect billing after I spoke to Fergia and went through each billing on my device again vodacom is billing incorrectly. Contact me urgently and I want this corrected before debit order