Incorrect billing
Vodacom has been incorrectly billing me, this is despite efforts made to inform them on this. I have spoken to rude agents including a supervisor. This issue has not been resolved and they have just sent me a new statement still with the same error. I'm being billed for a contract that doesn't exist.
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Vodacom's replyOfficial
15 Feb 2019, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2019, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,