MH
Mark H
1 reviews | Active since Jun 2018
29 Sept 2018, 04:41
Incorrect Billing
Vodacom Fibre To The Home bilking is shocking! I have a product where the monthly billing should stay more or less the same but it never does! Vodacom have charged me almost double the monthly premium that I am supposed to be paying this month. When using their pathetic app to top up on 100GB of data last month, the transaction was triplicated. I immediately logged an SR to the accounts department via the call centre to remedy a blatant systems error when topping up but you have STILL charged me for the two incorrect top ups that have gone through! Please fix this and refund me my money. The duplicated top ups all went through at the same time 2-12PDPLW and 2-12PDPQC. I want my funds returned to me please!
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Replies (2)
Vodacom's replyOfficial
29 Sept 2018, 09:02Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2018, 09:02
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Oct 2018, 07:32Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(
Best regards,
Vodacom's reply04 Oct 2018, 07:32
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(
Best regards,