1 reviews | Active since Apr 2017

11 Jun 2018, 11:48

Incorrect Billing

I am billed for Content Services and Entertainment Services on my data line since May 2018 and the June Statement has been emailed to me and I have been billed for those services again. I never subscribed to any Vodafone live or entertainment services. Who gave Vodacom the authorisation to debit me for those services?

This is ******** behaviour and Vodacom should be taken to court in a class action for billing customers against their wish and will for services that we do not subscribe to. This is totally unacceptable Content Services is R 134.85 Entertainment Services is R134.85 I demand that this money be transferred back to me.

0
Replies (2)
Vodacom
Vodacom's reply11 Jun 2018, 12:27
Official

Dear Customer

Thank you for making us aware of this issue.

We will follow up with our Upgrade team on this matter make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

's update01 Aug 2018, 07:28
Reviewer Update
This issue was partially addressed and I am back at square one again this month. I am very displeased with this administration burden that Vodacom has given me to ensure that they bill correctly. I cannot wait for this contract to come to an end. Really!!!!