SB
Sharleen B
1 reviews | Active since Jan 2018
11 Jun 2018, 09:09
Incorrect billing
I have complained for a year now to have blackberry internet service removed since I upgraded 2 years ago to today with my new bill I still get charged for it, I now upgraded again and now I get billed for 2x handset installments pushing my bill up with R200??? they don't call back when you ask and don't reply on email either
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jun 2018, 10:31Dear Customer
Thank you for making us aware of this issue.
We will follow up with our Billing team on this matter make contact with you in due course.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2018, 10:31
Official
Dear Customer
Thank you for making us aware of this issue.
We will follow up with our Billing team on this matter make contact with you in due course.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2018, 14:08Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Jun 2018, 14:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,