Incorrect Billing

Item: Vodacom
Rating: 3
Author: Boingotlo G

I have downgraded my contract to a cheaper package but got billed the wrong amount at the end of February. This was confirmed on 6 Feb that I would be billed R64.49 as opposed to R499.

I emailed the consultant who helped me and left a private message on HelloPeter to no avail.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Mar 2018, 07:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply09 Mar 2018, 07:40

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

28 Mar 2018, 14:25

Dear Boingotlo,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

Best regards,

Vodacom's reply28 Mar 2018, 14:25

Official

Dear Boingotlo,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

Best regards,

Incorrect Billing

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