MB
Michelle B
1 reviews | Active since Feb 2015
05 Mar 2018, 11:24
Incorrect Billing
Hi there, this is an ongoing issue. My previous complaint was about Vodacom billing me dispite me not having a contract with them any longer. The business responded on the 22nd of by saying that all owing amounts would be cleared. I happened to log on to my Vodacom on Friday just to find that I am in arrears with R149. This is now seriously ridiculous. This is affecting my credit record. Can Vodacom once and for all sort out this mess.
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Replies (2)
Vodacom's replyOfficial
05 Mar 2018, 12:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2018, 12:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
MB
Michelle B's updateReviewer Update
09 Apr 2018, 09:43Vodacom has still not contacted me instead I received a final warning and handover letter. Please resolve this soonest.
MB
Michelle B's update09 Apr 2018, 09:43
Reviewer Update
Vodacom has still not contacted me instead I received a final warning and handover letter. Please resolve this soonest.