JM
Joanie M
1 reviews | Active since Feb 2018
02 Feb 2018, 10:30
Incorrect billing
I have made a phone calls to vodacom for an admin fee I am being charged when I upgraded a contract, which is incorrect because I upgraded on the website. I have made a follow up and have received no joy. I would like this resolved please.
Regards Joanie Jacobs
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Feb 2018, 11:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2018, 11:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JM
Joanie M's updateReviewer Update
06 Feb 2018, 13:41I have not received any calls, correspondence or anything from Vodacom regarding this. I have a few contracts and I really think I need to move my business elsewhere
JM
Joanie M's update06 Feb 2018, 13:41
Reviewer Update
I have not received any calls, correspondence or anything from Vodacom regarding this. I have a few contracts and I really think I need to move my business elsewhere
Vodacom's replyOfficial
22 Feb 2018, 14:42Dear Joanie,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Apologies for the late response, though I can confirm the discount has been app**** of R171.00 on your account.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2018, 14:42
Official
Dear Joanie,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Apologies for the late response, though I can confirm the discount has been app**** of R171.00 on your account.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,