Incorrect Billing

I was duped into a combo contract by Vodacom sales consultant last year, see the email I sent to the CEO Shameel Joosub : From: Mosehla, Thandi ********** Sent: Thursday, 07 September 2017 5:36 PM To: Shameel Joosub ********** Subject: Please help me with my complaint

Good Afternoon Mr. Joosub

I am writing this message to you due to the frustartion and desperation to be served by your company. Today I was on the call for 2hrs 30 min, only to be cut my the last agent I spoke to when I demanded to speak to a manager or someone senior.

On 23 August 2017, I received a call from someone from your sales deparment. This lady sold me a contract, offred me your combo contract which is Mobile Wi-Fi R216 and Sumsung Galaxy J1 prime. She assured me that for this contract plus my current contract I will only be paying R386 or some amount arount this.

To my surprise, on the 30 August, your company debited R347.36 and on the 1st R471.69, which is the money I did not budget for. I called on Tuesday 5 September to inquire about this amount. I spoke to a lady who confirm that 2 new contract were opened and the monthly premium will be R386.. on top of what I am curretly paying. I asked her to listen to the recording to confirm what I was offerd.

We agreed that they will cancel the new contracts and collect the devices.

Unfortunatley for me, the phone was ****** yesterday, I called your contact centre and explained the situation and asked how much I should pay for the ****** phone? I was put on hold for more than 2hrs and no one could help.

Please sir, I am already depressed by the fact that I have to pay for the devize I no longer have. All I need to know is how much must I pay for the lost item (Sumsung J1) noted above, they must collect the router as agreed.

Vodacom has been billing incorrectly since. August : they debited R819.05 VODACOM ********** 822, ********** 057 & 56 Qv302531 In September they debited R739.99(VODACOM ********** 607 QV302531). November : they debited R920.48 VODACOM ********** 122 QV December : R199.38 VODACOM ********** 217 QV January 2018: R749.48 VODACOM ********** 326 QV I am tired with Vodacom, please help!