Incorrect Billing

After I transferred the number to my name, my account was billed twice. I tried several times to resolve this matter, by going into the store 3 times, phoning the accounts department and logging queries, but nothing has been done to fix the issue.

They were very quick to soft lock my account, for over a week, but when it came down to it they didn’t even reply to my e-mails.

After settling the outstanding amount, I was promised that my account would be re-activated within the hour. It has been 3 and a half hours at the time of posting this review, and my phone is still unusable.

I have been suffering for more than a week because of a mistake that VODACOM has made. This is the worst service I have ever received.