NT
Nico T
1 reviews | Active since May 2016
09 Jan 2018, 15:57
Incorrect billing
I am sick and tired of Vodacom always having my billing incorrect! This is now the third time I have a query since my new contract from Jul 2017. I received an invoice for the amount of R298.28, invoice date: 01/12/2017. Due date: 31/12/2017. The amount was paid as per due date. I received now a sms stating that my account is in arrears with the amount of R966.45. Where do Vodacom get this from? I went online and noticed an invoice dated 01/01/2018 for the amount of R5, 766.38! I am a Vodacom client for more than 14 years, but I can assure you that if they keep on billing me for incorrect stuff, I WILL NOT renew my contract again with them. I am fed up!
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Replies (2)
Vodacom's replyOfficial
09 Jan 2018, 16:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2018, 16:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
NT
Nico T's updateReviewer Update
15 Jan 2018, 14:12I am still awaiting on Vodacom to contact me to get this resolved.
NT
Nico T's update15 Jan 2018, 14:12
Reviewer Update
I am still awaiting on Vodacom to contact me to get this resolved.