nR
nchedi R
1 reviews | Active since Oct 2014
29 Dec 2017, 09:12
incorrect Billing
Good day
Since i have upgraded my contract i was paying R283.20 each month now this month they deducted R340.00 which i dont know why i called account department to assist me they dont know reason why and they escalated the issue and still no one has an answer i already budget my contract as i will pay R283.20 for 24 month please correct my bill as this month is already affected my other debit cause you have debited more into my account Number- ********** 066
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
29 Dec 2017, 10:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2017, 10:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Dec 2017, 11:18Good day nchedi ,
As per our telephonic discussion, this query has been resolved.
Feedback has been given.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply29 Dec 2017, 11:18
Official
Good day nchedi ,
As per our telephonic discussion, this query has been resolved.
Feedback has been given.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
nR
nchedi R's updateReviewer Update
29 Dec 2017, 11:43no the query has not been resolved cause you are not giving me answers to my question
and when autopage transfer the base to you , as an employer of autopage they promise everything will be the same meaning will still get a discount on our contart.
now i am asked why i was getting discount in september till novermber no answer
the guy say it was a syatem error,that not an answer i will accept
and he was telling me to get one person that is getting discount after the base was move to you.
meaning i must ask people i worked with what network are they using no ways
can i get a feedback on my request or if you cant assist me get help fron you senior
i am so disappointed right now
nR
nchedi R's update29 Dec 2017, 11:43
Reviewer Update
no the query has not been resolved cause you are not giving me answers to my question
and when autopage transfer the base to you , as an employer of autopage they promise everything will be the same meaning will still get a discount on our contart.
now i am asked why i was getting discount in september till novermber no answer
the guy say it was a syatem error,that not an answer i will accept
and he was telling me to get one person that is getting discount after the base was move to you.
meaning i must ask people i worked with what network are they using no ways
can i get a feedback on my request or if you cant assist me get help fron you senior
i am so disappointed right now
nR
nchedi R's updateReviewer Update
29 Dec 2017, 11:44my problem is not resolved
nR
nchedi R's update29 Dec 2017, 11:44
Reviewer Update
my problem is not resolved
nR
nchedi R's updateReviewer Update
29 Dec 2017, 11:45even on the phone i told the guy to escalated my query cause he is not giving me answers
nR
nchedi R's update29 Dec 2017, 11:45
Reviewer Update
even on the phone i told the guy to escalated my query cause he is not giving me answers