MB
Michelle B
1 reviews | Active since Feb 2015
21 Dec 2017, 13:45
Incorrect Billing
My contract with Vodacom came to an end on the 17th July. I then called in to cancel and the consultant advised that there will be no billing as at the end of August and I then stopped the debit order as wel. On the 29th August a debit order of R208 was scheduled to be deducted but was returned because of me cancelling the debit orde. I have been getting calls from the an automated machine but never speaks to a consultant I even asked for a call back a week ago and still no response in order to get clarity on why I am being charged this. I now get a call to stay my account is being handed over due to an outstanding contract amount of R468 which was my normal subscription and the consultant cannot answer as to why and why the two different amounts are communicated to me that is ownin. I am really tired of this and thought I am completely done with Vodacom. Please help
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Dec 2017, 13:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2017, 13:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jan 2018, 12:19Dear Michelle,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that your account I*** is cleared of any amount owing, your account status will be updated and it normally takes about 14 working days, Should you have any further enquiries you may contact *** ( Accounts Department).
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2018, 12:19
Official
Dear Michelle,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that your account I*** is cleared of any amount owing, your account status will be updated and it normally takes about 14 working days, Should you have any further enquiries you may contact *** ( Accounts Department).
Regards,
Vodacom Consumer Website Team
Best regards,
MB
Michelle B's updateReviewer Update
15 Jan 2018, 12:56Thanks very much for sorting this out. Much appreciated.
MB
Michelle B's update15 Jan 2018, 12:56
Reviewer Update
Thanks very much for sorting this out. Much appreciated.
MB
Michelle B's updateReviewer Update
28 Feb 2018, 10:24Hi there, I just logged onto my Vodacom and noticed that it shows that I am in arrears of R149.23. Why is this the case if was advised that all amounts will be cleared as per the communication on the 15 Jan 2018. Please can Vodcacom sort this mess out once and for all. This affects my credit scoring as it shows bad payer status on my credit record. I am extremely annoyed about this again. Had I not decide to log on I would not have been aware of this. What the heck I am so sick and tired of Vodacom.
MB
Michelle B's update28 Feb 2018, 10:24
Reviewer Update
Hi there, I just logged onto my Vodacom and noticed that it shows that I am in arrears of R149.23. Why is this the case if was advised that all amounts will be cleared as per the communication on the 15 Jan 2018. Please can Vodcacom sort this mess out once and for all. This affects my credit scoring as it shows bad payer status on my credit record. I am extremely annoyed about this again. Had I not decide to log on I would not have been aware of this. What the heck I am so sick and tired of Vodacom.