CZ
Cecilia Z
1 reviews | Active since Nov 2013
08 Dec 2017, 14:30
INCORRECT BILLING
I had an outstanding amount of R491 with Vodacom but I received a statement that I owe R1357. I then called Vodacom and spoke to Lilly, who didn't understand me and kept me on hold for over 20 minutes but didn't solve my query. I received an email from subscriber collections saying I owe R938.00, why is it more now? Where do you think I will get that money from being a single parent who is struggling financially. I am extremely furious because if I wasn't studying further I wouldn't have even bought this laptop. Now you want to rob me. I really need answers urgently.
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Replies (2)
Vodacom's replyOfficial
09 Dec 2017, 08:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2017, 08:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2017, 13:59Hi Cecilia
As discussed, feedback has been provided.
have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply11 Dec 2017, 13:59
Official
Hi Cecilia
As discussed, feedback has been provided.
have a pleasant day further!
Regards,
RJ
Best regards,