Incorrect billing

Good day, i am continously being charged for a handset on my billing. Please view previous correspondence, as this is becoming quite frustrating every month. Surely Zinzile at retentions department stuffed up on this contract. Please sort out asap as the call centre agents transfer me without a solution.

Incorrect Billing for a Handset

A review of Vodacom by Rubashni on 11 Sep 2017

Incorrect Billing for a Handset

Good day, I received a call from Vodacom regarding my upgrade, due to Vodacom not being very competitive with their rates i advised the consultant other service providers are offering better packages. A consultant by the name of Zinzile called me from Retentions. She offered me a package as per email copied below, for the past 3 months Vodacom started to charge me for a handset, i called the call centre numerous times they transfer me from person to person, i emailed customers services, no response. Please look into this: On 26 Apr 2017 15:19, ********** wrote: Good day As per our conversation on the upgrade deal 50sms+1gig data for 24months+flexi 200 +p9 lite black @199 per month. Regards, Zinzile “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards, Vodacom Consumer Website Team

Official business reply

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards, RM

Rubashni:

Thank you Mr R. Maart for your efficient service.

Rubashni:

Good day Mr R. Maart It seems like this problem is going to be ongoing with incorrect billing. I clearly stated the contract amount initially quoted. Does it mean i need to log a request every month stating that i am incorrectly debited. Please forward the request to the relevant department to amend my billing. Await feedback. Regards Rubashni