LM
Lee M
1 reviews | Active since Nov 2017
14 Nov 2017, 06:48
Incorrect Billing
Got a top up contract that is getting converted into data and instead of using the airtime provided by Vodacom on a monthly basis, they decide to charge over and above the airtime I receive???
How on earth can you bill more when the airtime is there and can be used to transferred into data and worst part is when you go to Vodacom to apply for the contract, they tell you that you can only qualify for a contract of R350 but somehow find a way to bill you a R1000?????
Stopping debit order and will not be going near Vodacom again! This is theft on a totally different level!!!!
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Vodacom's replyOfficial
14 Nov 2017, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2017, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,