KG
Kim G
1 reviews | Active since Sept 2017
22 Sept 2017, 04:42
Incorrect billing
I ordered a phone online so that I would not pay the upgrade fee. They have charged me on my account for the upgrade. I called them to correct the error and they said the phone comes from somewhere else and I must speak to those people. I don't understand I have the contract with vodacom and not someone else. They gave me an email address and the company does not bother to respond. I don't see why I should be running around correcting an error on behalf of vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Sept 2017, 06:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2017, 06:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Sept 2017, 10:29Dear Kim,
The query has been resolved.
Regards,
Cassandra
Best regards,
Vodacom's reply22 Sept 2017, 10:29
Official
Dear Kim,
The query has been resolved.
Regards,
Cassandra
Best regards,
KG
Kim G's updateReviewer Update
27 Sept 2017, 13:12This query has not been resolved
KG
Kim G's update27 Sept 2017, 13:12
Reviewer Update
This query has not been resolved