Incorrect billing.

I woke up on Sat (2/9/17) to find that Vodacom has taken R1168.49 from my account.

I have 2 contracts with Vodacom: 1 - R178.00 p.m for a data only line 2 - 2x Vodacom Smart Platinum 7's with R200.00 airtime each for R349.00 p.m. That amounts to R527.00 p.m.

I called the call centre where they agent admitted that I was incorrectly billed. Apparently the one contract went off twice. There was also a activation fee of R97.00 x 2 listed on my account.

They provided me with a reference number and sms stating that my query was escalated. That is all good and well, however I have yet to hear from them.

They are quick to take your money, yet extremely slow to rectify mistakes. That is MY money that I worked hard for. None of the contracts I signed authorised them to take any more than the agreed upon amount. Thus meaning that they are in breach of contract. I am of good mind to stop all debit orders to Vodacom and just pay them cash every month.

Absolutely pathetic.