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Palesa M
1 reviews | Active since Aug 2017
27 Aug 2017, 17:41
Incorrect Billing
Vodacom has started making people's data experience hell. They have have a Meg Your Day data promotion they do everyday. Every Sunday I would buy 100MB data and then dial the *111*634# option to claim for the Free Meg your day data. And then I would get 1GB free video bundle. I would normally get to watch videos using the free data and my own data would be left untouched. Now today I do the same thing. I buy my data and claim the free data. And then I watch 2 videos and then get a message that my data has been depleted BUT when I check my balances, the supposed "Free" data remained untouched. How?! I would like to have my data back please. Or I port to another network that will value their clients more.
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Replies (2)
Vodacom's replyOfficial
28 Aug 2017, 06:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2017, 06:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Aug 2017, 15:17Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2017, 15:17
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,