pM
precious M
1 reviews | Active since Oct 2012
02 Aug 2022, 07:47
Incorrect billing
Dear Vodacom, I have been waiting for your consultant Zaithoon for more than a week now, to come back with feedback as she promised regarding the ridiculous bill of R7222 which was caused by your mess and you went on to take money from my account. Please take note that I don't work to pay for your mistakes, I work for my family, can you please get this sorted ASAP and stop wasting my time.
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Replies (3)
Vodacom's replyOfficial
02 Aug 2022, 08:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Aug 2022, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
pM
precious M's updateReviewer Update
03 Aug 2022, 08:06Dear Vodacom,
All I am getting from your people is "we have escalated the issue and they disappear forever and when I follow up after weeks of silence they tell me the same story. This has been going on like this for more than a month, I don't have time to keep on following up on you, just do what you are supposed to do. I am not looking for promises here, I am looking for a solution to your mess then I can move on with my life.
All I am getting from your people is "we have escalated the issue and they disappear forever and when I follow up after weeks of silence they tell me the same story. This has been going on like this for more than a month, I don't have time to keep on following up on you, just do what you are supposed to do. I am not looking for promises here, I am looking for a solution to your mess then I can move on with my life.
pM
precious M's update03 Aug 2022, 08:06
Reviewer Update
Dear Vodacom,
All I am getting from your people is "we have escalated the issue and they disappear forever and when I follow up after weeks of silence they tell me the same story. This has been going on like this for more than a month, I don't have time to keep on following up on you, just do what you are supposed to do. I am not looking for promises here, I am looking for a solution to your mess then I can move on with my life.
All I am getting from your people is "we have escalated the issue and they disappear forever and when I follow up after weeks of silence they tell me the same story. This has been going on like this for more than a month, I don't have time to keep on following up on you, just do what you are supposed to do. I am not looking for promises here, I am looking for a solution to your mess then I can move on with my life.
pM
precious M's updateReviewer Update
04 Aug 2022, 08:01Dear Vodacom I am still waiting for your people to call, just for your own information the account was not migrated back to where it was, and the credit was not done accordingly, can this be done properly please once and for all, I don't have time to keep on chasing after you.
pM
precious M's update04 Aug 2022, 08:01
Reviewer Update
Dear Vodacom I am still waiting for your people to call, just for your own information the account was not migrated back to where it was, and the credit was not done accordingly, can this be done properly please once and for all, I don't have time to keep on chasing after you.