pM
palesa M
1 reviews | Active since Apr 2014
21 Jan 2020, 10:01
Incorrect billing
i'd never and I mean ever recommend this useless provider to anyone, I cannot wait for these contracts to end, never in my tire life have a experience such incompetence . I took out a data router and laptop contract that I returned unopened within the correct time frame, I was told that I need to cancel it once they have received it back which they did, however I have been billed ever since.
I disputed a debit order thinking they would look into the account and see the reason behind, instead they suspended my number, made a payment for the correct amount to have the line instetated but still i'm in arrears for the wrong amount again, worse I cant get a simswap on the number i'm paying for and have never ever used in a year due to nonsense arrears.
if you ppl debit the wrong amount again this month of Jan u will be hearing from my lawyers. these are the ref number I got ***, ***,*** this has been outstanding since Sep/Oct 2019
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
21 Jan 2020, 10:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2020, 10:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
pM
palesa M's updateReviewer Update
25 Jan 2020, 10:59when are u ppl going to resolve this issue as i'm still not contacted
pM
palesa M's update25 Jan 2020, 10:59
Reviewer Update
when are u ppl going to resolve this issue as i'm still not contacted
pM
palesa M's updateReviewer Update
28 Jan 2020, 12:01u ppl are the worst, I still haven't resolve this issue and u debited an incorrect amount and u are affecting my credit score with your nonsense and causing me unpaid debit orders. if this is not sorted out by tomorrow I will be in contact with my lawyers. such appalling service
pM
palesa M's update28 Jan 2020, 12:01
Reviewer Update
u ppl are the worst, I still haven't resolve this issue and u debited an incorrect amount and u are affecting my credit score with your nonsense and causing me unpaid debit orders. if this is not sorted out by tomorrow I will be in contact with my lawyers. such appalling service
pM
palesa M's updateReviewer Update
03 Mar 2020, 12:12This nonsense service provider has *********** consultants who ever leave any notes on my account, the last consultant who called me via the complaint still didn't have the amount correct, if u ppl don't sort this out I'll will stop the debit order n use a prepaid because clearly u don't know what u doing. U ppl better refund me my money back into my debited account within 3 days or else forget about the next 3debit orders and I will refuse the current too. What an *********** nonsense company.
pM
palesa M's update03 Mar 2020, 12:12
Reviewer Update
This nonsense service provider has *********** consultants who ever leave any notes on my account, the last consultant who called me via the complaint still didn't have the amount correct, if u ppl don't sort this out I'll will stop the debit order n use a prepaid because clearly u don't know what u doing. U ppl better refund me my money back into my debited account within 3 days or else forget about the next 3debit orders and I will refuse the current too. What an *********** nonsense company.
pM
palesa M's updateReviewer Update
27 Mar 2020, 12:03such an ******** service provider, all they know is to debit ppl's accounts. I cannot wait to cancel everything I have coming to a finish with u ppl.
pM
palesa M's update27 Mar 2020, 12:03
Reviewer Update
such an ******** service provider, all they know is to debit ppl's accounts. I cannot wait to cancel everything I have coming to a finish with u ppl.
pM
palesa M's updateReviewer Update
29 May 2020, 07:50I must say ur ******** service is the reason after 15years of being a client of yours, I'll be cancelling my services with u ppl, in Feb u debited 2780.25 of which was 280.25 more and till this day u haven't refunded me, as if that was not enough and me running after u for my money again u debit me 1500.00 now in may for what was meant to me from cancelling my grades after ur retentions agent said id be paying 750 from 1225.00..called to cancel those upgrades within 14days and no feedback still after I was told that an agent will call back.. august is too far to part ways with u ppl I cannot wait! i'll be disputing May's debit order until u ppl fix this nonsense period....
pM
palesa M's update29 May 2020, 07:50
Reviewer Update
I must say ur ******** service is the reason after 15years of being a client of yours, I'll be cancelling my services with u ppl, in Feb u debited 2780.25 of which was 280.25 more and till this day u haven't refunded me, as if that was not enough and me running after u for my money again u debit me 1500.00 now in may for what was meant to me from cancelling my grades after ur retentions agent said id be paying 750 from 1225.00..called to cancel those upgrades within 14days and no feedback still after I was told that an agent will call back.. august is too far to part ways with u ppl I cannot wait! i'll be disputing May's debit order until u ppl fix this nonsense period....
pM
palesa M's updateReviewer Update
03 Jun 2020, 12:53again today after the 5th message was left the contract has been cancelled, escalated for the 3rd time and still no response. 1st of June no data added, had to use the incorrect package u people added to buy data and call the center to have this escalated for the 4th time.
I want my refund of the Feb debt, I want my refund for the lies ur retentions agent gave me and you forget about getting a debt for the current month of June. I will stopping my debt order and take this a notice for cancelation of the contracts due to end in august. what an *********** service provider
I want my refund of the Feb debt, I want my refund for the lies ur retentions agent gave me and you forget about getting a debt for the current month of June. I will stopping my debt order and take this a notice for cancelation of the contracts due to end in august. what an *********** service provider
pM
palesa M's update03 Jun 2020, 12:53
Reviewer Update
again today after the 5th message was left the contract has been cancelled, escalated for the 3rd time and still no response. 1st of June no data added, had to use the incorrect package u people added to buy data and call the center to have this escalated for the 4th time.
I want my refund of the Feb debt, I want my refund for the lies ur retentions agent gave me and you forget about getting a debt for the current month of June. I will stopping my debt order and take this a notice for cancelation of the contracts due to end in august. what an *********** service provider
I want my refund of the Feb debt, I want my refund for the lies ur retentions agent gave me and you forget about getting a debt for the current month of June. I will stopping my debt order and take this a notice for cancelation of the contracts due to end in august. what an *********** service provider