LM
Lesego M
1 reviews | Active since May 2018
03 Apr 2023, 08:21
Incorrect billing
Good day, I did an upgrade last week, and advised the consultant that i want to cut costs. the device i upgraded was r229.00 but now i received an invoice for R350.00. I tried calling Vodacom and the consultant was unable to assist me. He pretended like the line was bad and couldn't not hear me, he didn't even call me back. I want Vodacom to come and take their phone as I wont be paying more that what the agreement is. I had ordered 2 phones but to date i received only 1. They should not bring it as Im cancelling that contract as well.
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Vodacom's replyOfficial
03 Apr 2023, 12:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2023, 12:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lesego M's updateReviewer Update
11 Apr 2023, 11:20Vodacom sent someone else to contact me and she is telling me they listed to the call and the consultant did promise me the contract at R229.00 however they will have to reverse this deal and ill have to reapply. The only mistake was that I did not do a screen shot of the deal on their website. This is a total *******. Please sort this out
LM
Lesego M's update11 Apr 2023, 11:20
Reviewer Update
Vodacom sent someone else to contact me and she is telling me they listed to the call and the consultant did promise me the contract at R229.00 however they will have to reverse this deal and ill have to reapply. The only mistake was that I did not do a screen shot of the deal on their website. This is a total *******. Please sort this out