Incorrect Billing - 1 MONTH LATER STILL HASN'T BEEN WORKED ON!! DISGUSTING

It is so frustrating constantly dealing with Vodacom, I contacted them on 14 July 2021 and until today, no resolve - after 9 calls, constantly getting cut off, my issue not being resolved - Nobody has worked the service request since I submitted it, with an SLA of 7 days - they couldn't care less. They billed me for 11 months of nothing - no agreement for the product, no service, and they clearly refuse to fix their issues. It is disgusting - I am disgusted with this company right now. I was promised by 3 different agents, the debit order will not collect the incorrect amount, confirmed that they amount was not warranted and yet, at a month later, no resolve and a contact center for Fibre that cannot assist me - its a constant struggle and empty words. I have lost faith - I will cancel this fibre contract and I will no longer deal with vodacom for anything. FIX YOUR INCORRECT BILLING!