LB
Leon B

1 reviews | Active since Dec 2010

29 Jan 2015, 14:40

Incorrect billing -***

I have tried since June 2014 to sort my account with Vodacom to no avail. My contract expired 12 June 2014 and I notified Vodacom one month prior to this date to cancell the agreement. The number was transferred to Telkom as I took a new contract with them. I noticed on my Bank statement that they have debited my cheque account wit the full amount of R360 odd. I then put a stop on the payment and had my bank send it back. I send them a mail at customer srvices that they billed me for a full month and not for 12 days. I received no feedback. Then I started receiving letters demanding payment plus costs for the full amount. Again I send mails informing them that if they provided the correct invoice with 12 days billing, I will gladly pay. No feedback received. Today I received and SMS from T&S collection services demandin payment of R600 odd rand. I teied phonong them three times but to no avail.<br> <br> I think that the sservice and customer care provided stinks, and request them to continue with legal action.

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2015, 14:58
Official
Hello ablb436,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,