Incorrect Billing : ***

On 2018-01-24 I took a Vodacom contract for two HP laptops. I found both the laptops to be defective. One of the laptops was not working. The sales consultant was Tyrelle. The next day I informed the salesperson that one of the laptops was defective and both laptops had both the key buttons on Hp laptops were position in the incorrect positions. I was informed by salesperson that it was not the store's policy to accept the laptop but a sales representative will collect the laptop the next day from my residence for an evaluation. I waited until 26.01.2018 for the HP technician to collect the laptop. The store gave me various numbers of the HP technician but he never answered my calls. At 18:00 0n 26.01.20 I8 decided to return both the laptops and cancelled the contract. On 2018-02-09 I received a Vodacom account in the amount of R17 258,94, being in respect of pre- early termination of the contract. I contacted Vodacom Retentions Department and spoke to Thabang. He informed me they have no records on the system to indicate the laptops were returned. I contacted one of the managers from Vodacom Westgate ( Ronel Jacobs) and she informed me that the contract was indeed cancelled and the credit note was submitted electronically to Vodacom Accounts department( proof of the credit note was submitted to me). I contacted the retentions department of Vodacom and a Lebo informed me that the matter would be escalated further as the still have not received the credit note from Vodacom westgate. In the interim I have been receiving various sms from Vodacom to pay outstanding amount of R17 258, 94. My Vodacom ref no is 1- ********** ********** (Lebo from Retentions dept). To present the matter has not been resolved by Vodacom despite various undertakings taken by Vodacom that the matter will be resolved. I am currently receiving reminders from Vodacom to pay outstanding amount. I request that the matter be resolved by Vodacom in its finality.