INCORRECT BILLING

Service Request Update : SR***, since the 3rd of March 2023 i am waiting on your account back office to resolve the incorrect charges on my vodacom statement, i requested a ups for the router in december of 2022 THEN my normal service instalments was R440 around the 27th december the ups was delivered to my house to be precise a charge of R25 was added for this add on product the ups which is what was agreed on with the consultant, in january i then requested a wifi extender to be included and again the agreed month to month charge is R45 for this add on product, suprisingly ever since all of the above add on VODACOM has somehow increased my instalment and i have pro-rata adjustments that no one can explain from the call centre i mean if your agents cannot comprehend what happended to my account why then expect me to understand the statement, till today no one has bothered to reach out and resolve this incorrect billing and invoices that are being included that i do not know about, as we speak my account is in arrears for an amount of R1116.53 how did you arrive at that figure when i pay every month to this account, even the discount i was promised of R129 for 2 month following the add on products that i included is no where seen on the statement, hhai bo dealing with vodacom is so fustrating it seems to me every time you call in to correct an incorrct billing someone clicks something to increase your monthly bill. Why are you changing my contract when I specifically asked for a ups and extender that costs less than R100 Vodacom You are literaly *****ing from me.Please sort this out today if not i will email the ceo and directors of this company how pathetic the service is.