1 reviews | Active since Sept 2011
Incorrect Bill (Double charge)
I took out a contract at Vodacom for an s8 plus. They supposed to charge me R799 a month and give me 20 gigs once of data. In the middle of the month I noticed my bill was around R1300. I gave them a call and they advised the excess amount will be reversed as it is just for Data that is free. Today they charged the full amount. I would like this amount reversed. I'm shocked at a company the size of Vodacom does not have their accounting department in order.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
