MH
Mohamed H

1 reviews | Active since Sept 2011

30 Jan 2018, 05:54

Incorrect Bill (Double charge)

I took out a contract at Vodacom for an s8 plus. They supposed to charge me R799 a month and give me 20 gigs once of data. In the middle of the month I noticed my bill was around R1300. I gave them a call and they advised the excess amount will be reversed as it is just for Data that is free. Today they charged the full amount. I would like this amount reversed. I'm shocked at a company the size of Vodacom does not have their accounting department in order.

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Replies (1)
Vodacom
Vodacom's reply30 Jan 2018, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Best regards,