LW
Lehlohonolo W

1 reviews | Active since May 2016

07 Apr 2020, 13:00

Incorrect bill

I recently upgraded my contract with vodacom and to what we agreed on I was supposed to pay R499 on the Flexi 390 but now I see it has gone up to R539, why?? Can we revert back to the original amount we agreed on I don’t understand why now it went up,I never agreed to any other products, what I agreed to was the Flexi 390 (including handset installment) for R499 as well as the 24months 2GB complimentary, not R539 can this be corrected please

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2020, 14:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team