LW
Lehlohonolo W
1 reviews | Active since May 2016
02 May 2017, 09:28
Incorrect bill
<p>I have noticed that my bill is incorrect for this month and have been trying since this weekend to login and check the bill but however I get error “Technical error", my bill came up to R1006, which doesn't make sense as I have 2 packages R717,38 and R178,99 which adds up to R896, where does the other R110 come from?? I recently took up a new contract (R178,99) which was activated on the 24th April 2017, even if you tell me that is a pro rata charge how can a pro rata of R178,99 be R110 for 6 days?? The second issue I have was that when I signed up for the Wi-Fi contract I was informed it was R169 (I think the call recordings should be available from the agent who sold me the contract) why is it now R179?? that is R10 extra every month and over 24 month R240, that is not what I signed up for, listen to the recordings and correct this please and also correct my bill for this month</p>
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Vodacom's replyOfficial
02 May 2017, 09:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 May 2017, 09:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LW
Lehlohonolo W's updateReviewer Update
03 May 2017, 09:43As if the above, was not enough Vodacom went and charged me a further R136 and I called the call centre and the lady I spoke to was confused and did'nt have any answers, she kept on saying she's verifying and then next thing the phone disconnets and I went through some of the hellopeter posts and it seems I'm not the only one who's experienced this,such a shame
LW
Lehlohonolo W's update03 May 2017, 09:43
Reviewer Update
As if the above, was not enough Vodacom went and charged me a further R136 and I called the call centre and the lady I spoke to was confused and did'nt have any answers, she kept on saying she's verifying and then next thing the phone disconnets and I went through some of the hellopeter posts and it seems I'm not the only one who's experienced this,such a shame