OM
Osborne M
1 reviews | Active since Jun 2011
11 Apr 2017, 14:50
Incorrect Bill
<p>In March 2017, I signed up for a contract via telephone for a Sumsung Galaxy prime plus on a package of R169 per month upon receiving R110 airtime only, plus once off 5Gig data, while will expire within 2 months. However, when I call in to activate the sim card and I was told that there was an error and they will fix it and notify me via sms.</p> <p> </p> <p>There after my sim card was activated with airtime of R210 and 9.19 gig of data, which wasn’t part of the deal. The worst part is that I received a statement invoicing of R774.99, which I am not willing to pay,I didn’t sign for such an amount. Kindly retrieve the voice recording of the sale and advise further. I also need that recording</p> <p> </p> <p>Would you kindly look into the matter and advise further.</p> <p> </p>
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Replies (5)
Vodacom's replyOfficial
11 Apr 2017, 16:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2017, 16:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
OM
Osborne M's updateReviewer Update
11 Apr 2017, 17:36The consultant whp will be assigned to contact me must call me on my new vodacom number + ********** 3015
OM
Osborne M's update11 Apr 2017, 17:36
Reviewer Update
The consultant whp will be assigned to contact me must call me on my new vodacom number + ********** 3015
Vodacom's replyOfficial
12 Apr 2017, 09:04Good Day
As per our conversation, your problem has been solved. Apologies for the inconvenience caused.
Kind Regards
Dane
Best regards,
Vodacom's reply12 Apr 2017, 09:04
Official
Good Day
As per our conversation, your problem has been solved. Apologies for the inconvenience caused.
Kind Regards
Dane
Best regards,
OM
Osborne M's updateReviewer Update
12 Apr 2017, 09:11Good morning Dane.
Thank you very for your assistance and well apprecaited.
OM
Osborne M's update12 Apr 2017, 09:11
Reviewer Update
Good morning Dane.
Thank you very for your assistance and well apprecaited.
OM
Osborne M's updateReviewer Update
26 Apr 2017, 12:02Good day Vodacom,
Kindly be advised that I need to open my line, as I am receiving calls via private numbers. I am not sure on which number to call, would you kindly assign someone to assist me.
Regards,
Osborne ****er
OM
Osborne M's update26 Apr 2017, 12:02
Reviewer Update
Good day Vodacom,
Kindly be advised that I need to open my line, as I am receiving calls via private numbers. I am not sure on which number to call, would you kindly assign someone to assist me.
Regards,
Osborne ****er