DH
Damian H
1 reviews | Active since Apr 2023
12 Apr 2023, 10:29
Incorrect arrears claim
Vodacom are stressing me out claiming I haven’t paid 2 payments adding up to R833.08 for January and February and they blocked my account, I contacted them to query what’s going on, they explained and asked me to send proof of payments which I did a few times, even in 1 of their stores a Vodacom staff member has been trying to assist me and they also sent through my proof of payments
She requested for them to unblock my account and we were confident this issue would be sorted then, they unblocked my account for a few days but Vodacom continued sending me arrears messages and that computer phone calls saying I’m in arrears.
They now blocked me again and are continuing saying that I am owing! What do I do now, I’ve had this number for many years and never had issues with Vodacom until now and I don’t know what to do to sort this issue out
My account number is I***
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Replies (2)
Vodacom's replyOfficial
12 Apr 2023, 12:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2023, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Apr 2023, 08:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our team assisted and allocated the payments to your account. Our legal team submitted a request to update your ITC profile. Kindly note that this may take 5 – 7 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our team assisted and allocated the payments to your account. Our legal team submitted a request to update your ITC profile. Kindly note that this may take 5 – 7 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2023, 08:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our team assisted and allocated the payments to your account. Our legal team submitted a request to update your ITC profile. Kindly note that this may take 5 – 7 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our team assisted and allocated the payments to your account. Our legal team submitted a request to update your ITC profile. Kindly note that this may take 5 – 7 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,