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1 reviews | Active since May 2017

13 Sept 2017, 10:12

Incorrect and Inaccurate billing - Data usage *****

I would like to ( again) - like last month - voice my absolute disappointment at how Vodacom has deducted money from me AGAIN for data usage AGAIN. Ref: 1- ********** ********** Ref: ********** 9:52 You call centre cannot give me feedback I am not allowed to to contact the technical department I cannot speak to the solutions department The call centre couldn't help other than to tell me you have only waited 9 days, and that you should wait 14 days. You deducted over R 1200 in data usage - which is IMPOSSIBLE because I had data. So - can you let me know, what is going on? Can you give a number of someone that I can speak too? I want my money back? Secondly - I downgraded to a Smart M package from an XL package - SO - why have I been paying MORE and MORE and MORE since then? I want my money back - not credited - BACK

0
Replies (4)
Vodacom
Vodacom's reply13 Sept 2017, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update13 Sept 2017, 12:37
Reviewer Update
Can you get someone from technical department or solutions center to call me. not your customer care - none of the 5 customer care agents can help me. Please refer back to all the calls I have had already - today's one alone was 20 minutes and longer.
's update13 Sept 2017, 12:39
Reviewer Update
Where did you get the R 1200+ data usage amount This is incorrect - I dont ever go over my data so where did you get this? Also - I see that I am not the only one that is complaining that Vodacom is charging for data or taking data from people without asking Secondly - why is my SMARTM+ contract costing me more than the old SMART XL contract? I downgraded and I have had more issues than ever before
's update18 Sept 2017, 14:22
Reviewer Update
So you have responded telling me that the data that was charged WAS correct but as a GOODWILL gesture, your crediting me with R 800? Secondly - your naming me Anne Lemmer?? What kind of service is this??