Incorrect amounts on statement and bad customer service!

<p>This is the second month in a row that I have issues with my Statements!</p> <p>I queried my account for the first time 6th December 2016 and eventially got somewhere around the 18th of December where I was promised that the credit note being issued will be deducted in time to not go off via debit order. BUT IT DID! R1300+ more! It was Christmas and my eldest birthday on the 31st Dec. Now it is January and short with money! When I queried the credit note on the 28th of December 2016 I was promised that the money will be paid back to me into my account. I then phoned last week again and was told by the consultant that if they return the money, I will just have to pay it back again!!!??? I see now that the credit is just showing on my statement. Just keep it there then, no use for me to receive the money in my account on the 24th if I get paid then!</p> <p>Now I have yet another issue! I was told that on my top up contracts, bundles may be purchased and will deduct from the airtime, but last night I was told by the consultant that there are monthly bundles that can be put on by any person using that phone! So my 11 year old son can add a monthly bundle on his top up without me knowing! How does it make sense that he has the authority to do so?? My one number ********** 524 has 2 x monthly bundles on for January's Statement! I want it off. I did not authorise it!</p> <p>Secondly, My other top up 350 account has data charges on it!! why?? If there was no data left on the contract from the data bundle, it should go off of the airtime!! this contract switched to the top up on 1 December 2016. Why charge me extra for data used??!!</p> <p>When I explained all of this the consultant first gave me the incorrect information and when I told her that she must listen when I explain the scenarios above, she threw the phone down in my ear!!! NOT ACCEPTABLE!</p> <p>I want extra monthly bundles stopped from all 5 my contracts immediately and reverse the December and January extra charged for bundles on the ********** 524 number! I did not authorise it!</p> <p> </p> <p> </p> <p> </p>