Incorrect amount owing on a payment profile

I have a medical emergency at home and have been trying to apply for a loan and declined by banks because Vodacom has me listed as owing them R10800 a month and it's affecting my affordability score.

I have emailed Vodacom a couple of times and called and have received no response. I eventually went into one of their shops and they couldn't access my profile as they said the account had been closed. With help from another assistant they eventually found that the balance was R2032 when the account was closed while I have been listed for R10800 monthly.

In the name of everything merciful in this world can someone at Vodacom please correct this error and update the amount to the R2028 that I am said to owe so I can arrange to pay this off over 2 months and qualify for a life saving loan for my mom.😭